Privacy Policy

The websites www.titanit.co.nz and shop.titanit.co.nz (Website) are operated by Titan IT Limited (we, us, and our).

We are committed to protecting the privacy of any personal information provided to us. This Privacy Policy sets out how we collect, use and protect your information that you may provide when you access or use the Website. By using the Website, you agree to this Privacy Policy and consent to us dealing with your personal information in the manner set out in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Supply and Terms of Use.

What personal information do we collect?

Personal information means information or an opinion about an individual, or information about an identifiable individual (Privacy Act 2020 (New Zealand)). We may collect personal information from you when we deliver products, conduct marketing activities, gather feedback, provide customer support, fulfil product orders and run our business operations.

When you sign up or when you set up your account or profile, the information we collect may include your name, email address, telephone number, gender, date of birth, country where you reside and other information that may help us better provide the products or services to you.

As you navigate through and interact with the Website, we may also automatically collect information from your use of the Website and your computer hardware and software. This information includes:

  • Device-specific information such as your hardware model, operating system version, unique device identifiers, and mobile network information.
  • Log information. When you use the Website, we automatically collect and store certain information in server logs, such as usage data, usage detail and device event information (e.g., crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, and referral URL);
  • Location information. We may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors.
  • Information we collect when you are signed in to the Website or services may be associated with your account. When information is associated with your account, we treat it as personal information.

You may visit the Website anonymously if you wish, by using appropriate software or web services available from our through third parties.

We also collect credit card and billing information from users who make purchase from our online store. We use this information to bill the customer for product purchases. Credit card data will not be saved. Collection and processing of credit cards is performed by a third party service provider in a secure environment.

You must not provide personal information to us about another person, unless that person has authorised us, through you, to collect, use and disclose personal information about that person, for the purposes described in this Privacy Policy.

Please keep in mind, if you post reviews or comments on the Website and/or related blogs or message boards, this information is posted at your own risk and any personal information you post may be collected and used by others.

How Do We Use Your Personal Information?

In addition to the purposes listed above, we collect and use your personal information to operate the Website and deliver the products and services you requested. We may also use personal information as described in our Terms of Supply and Terms of Use to:

  • Communicate with you and identifying you as a user of the Website or products or services, including contacting you via surveys to conduct research about your opinion of current products and services or potential new services that may be offered.
  • Verify your identity or provide you with a replacement password when you forget your username or password for an account you have with us;
  • Send you marketing materials to inform you of other products and services available from us or affiliated or related companies.
  • Respond to your questions and fulfil your requests;
  • Provide support, including warranty support, and receive feedback;
  • Process your transactions.
  • Analyse Website usage, trends and statistics;
  • Improve the Website and any related services;
  • Identify and investigate illegal activity such as fraud;
  • Any other purpose with your consent; and
  • As otherwise permitted or required under any applicable law.

Sharing Your Information

We will not sell or lease your personal information. However, we may share your information for the reason(s) disclosed to you at the time we collect it, with your consent, as well as in the following ways:

  • if and when you direct us to;
  • With third parties where this is permitted by law or if required in connection with any of the purposes described in this Privacy Policy.
  • as reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions.
  • where we are otherwise required or permitted by law to disclose the information.
  • if we are involved in a merger, acquisition, financing, sale of business or assets or change in control of the Website, information collected from and about users may be transferred to one or more third parties involved in such transaction.

Protecting Your Information

We use reasonable organisational and technical security measures designed to preserve the security of your personal information, including encryption technologies and authentication tools. Note, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient.

You should notify us immediately of any unauthorised use of your user name or password or any other breach of security to prevent the unauthorised disclosure of your personal information.

Internet Use

The Website may provide links to third party websites operated by organisations not affiliated with us. We do not disclose your personal information to organisations operating such linked third party websites. We encourage you to read the privacy statements of each and every website that you visit.

We use technology in order to offer you the most convenient, secure and relevant services. An example of the technology that we use is a “cookie.” Cookies are very small text files that your browser stores on your computer when you visit certain websites.

Changes to the Privacy Statement

From time to time, we may modify this Privacy Policy to accommodate new technology, industry practices, regulatory requirements, or for other purposes. We recommend that you regularly review this Privacy Policy when you visit the Website. This Privacy Policy was last updated on 1 April 2022.

Access and Correction

You have the right to access personal information about you and/or request that corrections or changes are made to it if we hold that personal information in a way that it can be readily retrieved, subject to exceptions provided at law.

To change or delete the information in your personal account, by selecting "My Account" and follow the prompts to edit your profile.

You can also make requests to access or correct your personal information by contacting us using the details below. Please quote your name and address and note this request for the attention of the Privacy Officer.

All such enquiries should be directed to:

Electronically: Contact Us

If you would like to write to us:

Privacy Officer
Titan IT Limited
Level 4, 126 Khyber Pass Road
Grafton
Auckland 1023
New Zealand.

Oversights and Questions

We are committed to protecting an individual’s privacy. Please do not hesitate to contact us with any questions or concerns about this Privacy Policy or if you would like to report any possible violations of this Privacy Policy.